Job Description

1 week ago Be among the first 25 applicants

About Chamberlain University

Chamberlain University has a 130?year history and mission to educate, empower, and embolden diverse healthcare professionals who advance the health of people, families, communities, and nations. Our regionally accredited University is comprised of the College of Nursing and the College of Health Professions. Our College of Nursing offers a Bachelor of Science in Nursing (BSN) degree program at 23 locations and online post?licensure degree programs and certificates including RN to BSN, RN to MSN, a Master of Science in Nursing (MSN) with six specialty tracks, and a Doctor of Nursing Practice (DNP). Our College of Health Professions offers online options with a Master of Public Health degree, Master of Physician Assistant Studies, Public Health Certificate programs, and a Master of Social Work degree.

Company Description

Chamberlain Care is the guiding principle we provide to each other and to our students to help our students achieve their goals, reach their dreams and impact healthcare at a national level. If youre ready to live Chamberlain Care, we invite you to apply today! We operate on a hybrid schedule with four in?office days per week (MondayThursday).

Job Description Advising and Retention Specialist

Opportunity at a Glance: The Advising and Retention Specialist role is responsible for promoting student success and providing comprehensive student support through accurate and responsive advisement in the areas of academic advising, registration, financial aid, and healthcare compliance/practicum. The Student Support Liaison serves as a key point of contact for students and is accountable for student persistence by proactively engaging students and removing barriers to their success. The Advising and Retention Specialist functions as a role model for our TEACH values and fosters a culture of Chamberlain CARE consistent with our mission, vision, and purpose. This role reports to the Supervisor or Manager of Advising and Retention Services.

Responsibilities

• Assist students with appropriate course registration and ensure students understand degree and practicum application requirements.
• Advocate for students academic, financial, and healthcare compliance advising needs to support successful enrollment, engagement, and completion of educational goals.
• Partner with the Student Support Liaison to provide coordinated support for students, ensuring seamless communication, timely issue resolution, and a consistent student experience.
• Advise students on university policies and procedures, self?service tools, program requirements, and related academic, financial aid, and healthcare compliance/practicum matters.
• Provide financial advising throughout the student lifecycle by continuously monitoring student accounts, offering guidance on financial eligibility, and exercising discretion to assess and adjust financial plans.
• Utilize appropriate systems and student data to confirm and track accurate enrollment, persistence, and graduation information for students in their assigned program/campus locations.
• Maintain a thorough understanding of all Title IV and academic programs, policies and procedures including institutional policies, federal, and state regulations.
• Assist and engage students through a variety of communication methods to deliver first contact resolution.
• Collaborate with other departments and functional areas to deliver an optimal student experience.
• Respond to student inquiries regarding healthcare compliance requirements, providing accurate information and guidance.
• Support the new student intake process by partnering with enrollment to answer incoming questions, review program costs, and present funding options.
• Develop accurate financial plans by setting clear timelines for completing application processes, ensuring students are financially prepared to start and persist in their education.

Qualifications

• Bachelors Degree Required.
• 2+ years of experience in customer service, academic advising, or higher education Preferred.
• Outstanding customer service skills.
• Ability to work a variety of office hours including evenings and weekends.
• Demonstrates a high level of interpersonal, problem?solving, and communication skills, with superior written and verbal abilities.
• Ability to work independently and make sound decisions with minimal supervision and direction. Self?starter with ability to prioritize effectively.
• Exposure to software and tools (Microsoft Word, Excel, Power BI, PowerPoint, Copilot).
• Experience with Student Information Systems a plus. Eligible to obtain and maintain systems access to the NSLDS system (must not be in default of Title IV Federal aid).
• Working location: St. Louis Missouri Campus.

Location

11830 Westline Industrial Drive Suite 106
St. Louis, MO 63146

Benefits

• Health, dental, vision, life and disability insurance.
• 401k Retirement Program + 6% employer match.
• 15 days of paid vacation days each calendar year.
• 12 paid holidays + 2 floating holidays.

Equal Opportunity Minority / Female / Disability / V / Gender Identity / Sexual Orientation.

Salary Range

Expected salary range for this position is between $18.7k and $24.04k. Actual pay will be adjusted based on job?related factors permitted by law, such as experience and training, geographic location, licensure and certifications, market factors, departmental budgets, and responsibility.

Seniority Level

• Entry level

Employment Type

• Full?time

Job Function

• Education

Industries

• Education Management

Job Tags

Similar Jobs